Customer Support Department
Support hubs, technical helpdesks and success teams equipped with enterprise CRM integration.
Provisioned · TractionTeams™
Built Departments.
We assemble your offshore team, equipment, workplace and everything in between — then run the operations for you. You own the asset; we carry the build-out, the risk and the daily management.
$9,900
From / month
4
Person baseline
<30
Days to live
Every build is specified across
Team size Roles Schedule Tech stack Equipment Operating system Workplace Contract Payment terms
Visuals feature authorized representation. Individual specialist portfolios are disclosed upon engagement.
Enterprise
Stop renting talent. Start building your offshore asset.
Build like the giants. Remote offshore outsourcing is no longer just a utility for startups to scale fast — it is a proven strategy deployed by tech giants to maintain their global edge. The trend is to build your own offshore operating hub inside the Global Outsourcing Hotspots.
We enable our partners to own high-performing offshore departments. We assemble your team, equipment, tech and workplace — managing daily operations on your behalf and delivering TractionTeams™ at scale. You get pure results, stripped of every legal and administrative hurdle.
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Baseline Build-Out
Built Departments starts at $9,900/month.
Requires an annual contract commitment of $118,800 for our baseline delivery model. Terms and conditions apply. Our Elite Baseline Build-Out Template is the turnkey blueprint for every department we build — fully customized to your requirements, delivering high-performing TractionTeams™ designed to drive growth to the next level.
Baseline Build-Out
Core features, included.
See what's included in our baseline build-out package.
Elite 4-person team
A Senior Team Lead, two Specialist Associates and a dedicated QA Specialist working together to deliver high-performance results.
Dedicated Ops Manager
Your central leader overseeing scalability, performance optimization and seamless coordination.
Premium Apple hardware
A premium hardware stack featuring MacBook Air devices and enterprise-grade Logitech Zone noise-canceling headsets.
Security & infrastructure
MDM-enabled remote kill-switch capabilities and zero-trust access controls with hardware-level encryption.
Tech and tools stack
We set up your required tech and tool stack from day one, and handle any automation, tool linking or customization required.
Zero-downtime
Ready-to-plug backup specialists who need no training, picking up exactly where work was left — ASAP.
Zero Hidden Cost
Simple, transparent pricing.
The breakdown of our baseline delivery model cost.
01
Talent cost
The full people-operations cost to support your team: compensation, workforce management, coordination, oversight and HR infrastructure — ensuring continuity, performance and reliable day-to-day delivery at a baseline gold standard.
02
Equipment
Provision, upkeep, repair and ongoing maintenance of company-owned equipment. Reliable, secure and standardized tools, with continued support to maintain performance and minimize downtime.
03
Tech stack
The basic software tools your delivery team needs — client-specified systems such as CRM, dialer, project management, and communication and collaboration software.
04
Data security
Baseline controls to protect client data and assets: identity and access management, device management, remote control and wipe capabilities, and other safeguards for compliance and operational safety.
05
Management
Agency management, operational oversight, commercial responsibility, compliance and the margin required to assume delivery risk and remain accountable for service quality, continuity and outcomes.
Optional Add-on
Office setup
Made possible in partnership with Regus Philippines. Custom lean office setups are also available.
Get Started Ready-To-Launch Models
Pick a proven setup or build your own from scratch.
While you can custom-build, we also offer pre-assembled high-performance team setups based on proven best practices — adopt them as-is or use them as your starting point.
Sales & Revenue Department
High-volume outbound SDR hubs and Rev-Ops teams supported by redundant VOIP and data infrastructure.
Back-Office Department
Finance and accounting units, data processing centers and supply chain management teams.
IT and Dev Ops Department
Full-stack engineering pods, QA testing labs and UI/UX design studios operating on secure, high-spec local hardware.
Why Choose Us
The Traction standard, engineered for stability.
Six pillars of operational excellence engineered to eliminate friction and secure your offshore infrastructure.
Legal entity
TractionTeams™ is delivered under a fully compliant legal entity, duly registered with local regulatory bodies such as the SEC, BIR, DOLE, DTI and DICT.
Data and privacy
Proprietary data stays under your absolute control through end-to-end encryption and secure server architecture, featuring instant one-click disposal.
Full talent lifecycle
From sourcing, vetting and training to team integration and long-term retention — while we handle the daily HR and payroll mechanics.
Local procurement
We handle the acquisition of all physical assets — from high-spec hardware and mobile tech to office space and logistics — leveraging our deep local network to secure best pricing.
Enterprise infrastructure
Dedicated business fiber, redundant utility lines, and a full power-failover suite of generators and UPS.
Automatic handover
Ownership is established on Day 1; because you fund the infrastructure, every asset belongs to you — making the post-contract transition a seamless, automatic handover at no cost.
How It Works
Custom infrastructure and total operational ownership.
Provisioned teams, physical office space and enterprise-grade systems — engineered by us and operated for you. Shift from managing individuals to owning a high-performance department.
Step 01
Blueprint & provisioning
We identify the required team skill sets, tech stack and hardware, then source the talent and deploy the office, workstations, power, internet and backup utilities needed to start running ops.
Step 02
Deployment & integration
We deploy the build-out and establish operational processes (SOPs). The department executes the workload, with quality audits performed daily to ensure alignment and continuous improvement.
Step 03
Management & turnover
We manage and run the department's operations and optimize performance. At contract end, you may renew the partnership or transition the department in-house with zero exit costs.
Built Departments is for your global competitive edge. Not sure if it's the right stage? Compare it with Dedicated Specialists.
See Dedicated Specialists FAQs
Frequently asked questions.
Addressing your top concerns about our Built Departments solution.
Ask a questionMost departments can be fully deployed in less than 30 days, depending on the complexity of the roles and required tech stack. During this period we handle talent sourcing, equipment procurement, infrastructure provisioning and SOP integration. You receive a fully operational, high-performance department — ready to execute on Day 1.
You maintain full operational visibility through daily reports, shared dashboards and structured performance reviews. While we manage daily operations, you control priorities, workflows, KPIs and strategic direction. Think of it as owning the department without the burden of managing HR, compliance or infrastructure.
Every department operates under strict KPI frameworks, daily QA audits and a performance management system run by your Ops Manager and Team Lead. Low performance is escalated immediately, addressed through coaching and — if needed — talent replacement with no disruption to operations. Your team is optimized continuously so output compounds, not fluctuates.
Yes — your department is designed to scale. You can add roles, upgrade skill sets, integrate new technologies or expand into multi-team structures at any point during the contract. We handle all recruiting, equipment, onboarding and infrastructure adjustments so your expansion is frictionless.
Own your offshore department.
Tell us the outcome you need to own. We'll blueprint the team, the infrastructure and the operating model — then run it, with a clean handover whenever you're ready.